When water is spreading or sewage is backing up, first keep people away from the affected area. Then call for help and describe what you can see. You do not need to locate the failure yourself.
If you know where the fixture or main water shutoff is and can reach it safely, closing it may limit an active supply leak. Do not walk through standing water or approach wet electrical equipment to reach a valve. A sewer backup calls for a different step: stop using connected toilets, sinks, showers, and appliances so more wastewater does not enter the line.
Keep children and pets away from sewage. Leave electrical panels, outlets, and appliances alone if the area is wet. If there is an immediate electrical hazard or you smell gas, stay clear and contact the appropriate emergency service or utility.
When you call, tell us your address, where the water appeared, whether it is still flowing, and which fixtures are affected. Mention any shutoff you have already used. We can then discuss the plumbing issue and current availability.
Best Quality Plumbing Services takes emergency plumbing calls 24/7 at (818) 282-5846. For a problem that needs attention now, call directly rather than waiting on an online form.
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For urgent plumbing trouble, call our team. For planned work, request a free estimate and tell us what you have noticed.